Booking Terms
Last updated: November 10, 2026
These terms apply to every tour booked on danangnightmarket.com, operated by Da Nang Night Market Private Food Tours (“we”, “us”), An Hai Ward, Da Nang City, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes:
- a private car with driver for your group alone;
- a private licensed local food guide who speaks fluent English;
- hotel pickup and drop-off anywhere in Da Nang;
- every dish at every stop on the menu agreed for your night;
- one drink at each stop — water, a soft drink, fresh juice or a local beer.
Not included: drinks beyond one per stop, personal shopping and optional tips. Pickup from Hoi An is available for a transfer surcharge of US$25 per group, shown at checkout as “Transfer surcharge”; guests from Hoi An are back at their hotel at around 10:30 pm, or around 8:30 pm on the Con Market to Le Duan tour.
2. Sample menus and tailor-made nights
The itineraries and menus on this site are samples, and every tour can be tailored on request. Tell us about allergies, the dishes you do not eat, flavours you would rather avoid, a vegetarian or halal diet, or children in the group when you book, and we redesign the menu before the date of your tour. If the changes affect the price, we confirm the plan and an all-inclusive price in writing before you book. On the night, your guide chooses the stalls and family kitchens that are open and cooking well, keeps to the agreed dishes wherever possible, and may adjust the order and pace within the time booked.
3. Who runs your tour
Tours are designed, sold and run by us with our own licensed local guides and drivers in Da Nang. Your booking contract is with us, and we remain your single point of contact before, during and after the tour. Night market stalls and restaurants are independent businesses; we choose them and pay them on your behalf.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with your pickup time and your guide’s name.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.
Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.
Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.
6. Rain, storms and changes by us
Rain: the tour runs. You travel between stops in the private car, and your guide moves the meal to covered stalls and restaurants, keeping the menu as close to the agreed one as possible; no partial refund is given for these changes. If you would rather not go out in the rain, you can move to another date free of charge.
Storms and official weather warnings: we move your tour to another date. If no date suits you, we refund 100% of what you paid.
Night markets are living places: stalls move, close for a night or run out of a dish. If part of your menu is unavailable we replace it with the closest equivalent and tell you on the spot. We never quietly downgrade a tour.
7. Your responsibilities
Please be ready in your hotel lobby at the confirmed time. Your guide waits up to 20 minutes and will call or message you on WhatsApp; after that the booking is treated as a no-show. A late start shortens the tour rather than extending it. You are responsible for your own travel insurance.
Tell us about every allergy in detail when you book. Street stalls and family kitchens cook in shared spaces, so we cannot guarantee food free of traces of an allergen; if your allergy is severe, carry your own medication. Beer is served only to guests aged 18 or over.
8. Children and accessibility
Children are welcome. Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. You travel between stops by car and sit down to eat at most of them, but night markets are crowded and uneven underfoot — tell us about strollers, wheelchairs or mobility needs and we will plan the stops around them.
9. No shopping stops
We do not take commission from shops and there are no shopping stops on any tour.
10. Liability
To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
11. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Da Nang Night Market Private Food Tours, An Hai Ward, Da Nang City, Vietnam.